Workforce Optimization for a Facility Management Company

This master thesis deals with an internship experience held in DecisionBrain, a software company based in Paris. During the 6-months experience, the candidate has been involved in the project team managing a dedicated software system, specifically tailored on a Facility Management company requirement. The tool, later called WFO, aims to supply a strategic planning support to analyze workforce requirement in a site, hence it helps to better manage facility services provision. The thesis is divided in three parts. The first chapter aims to provide a complete picture on the recently recognized Facility Management discipline. The second chapter provides a high-level description of the tool optimization model. It also describes the main activities performed carried out during the internship for the WFO tool development. Finally, the third chapter illustrates an insight into the tool computational performance, providing a support to better forecast computation complexity and increase the WFO model optimization awareness.