The Human-Centric Digital Transformation And Open-Innovation In a Traditional Logistics Hub.

Logistics hubs are essential nodes in contemporary supply chains, enabling consolidation, transportation, and coordination across multiple transport modes and organizations. The study considers how a logistics hub can improve both operational effectiveness and human experience by supporting (i) efficient navigation and information access for visiting drivers, and (ii) a stronger feeling of community for long-term commuting employees. This thesis combines human-centred design methods with an open-innovation setting to investigate pain points in a multi-tenant logistics hub and develop a platform concept that addresses both operational and user experiences. The platform is presented as a coherent response to those requirements, integrating functional support for time-critical journeys with optional, human-centric features that improve the workplace experience. The concept discusses its feasibility and expected value, including adoption considerations across heterogeneous users (temporary drivers vs. stable employees) and the consequences for hub governance. The case suggests that large logistics hubs can contribute to city liveability by promoting mixed-use development and revitalizing surrounding areas, creating a more balanced relationship between logistics operations and city life.