Airport Security: Passenger's Perception and Design Issues

Masci, Stefano (2016) Airport Security: Passenger's Perception and Design Issues. [Laurea magistrale], Università di Bologna, Corso di Studio in Ingegneria civile [LM-DM270], Documento ad accesso riservato.
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Abstract

The main goal of this thesis is to report patterns of perceived safety in the context of airport infrastructure, taking the airport of Bologna as reference. Many personal and environmental attributes are investigated to paint the profile of the sensitive passenger and to understand why precise factors of the transit environment are so impactful on the individual. The main analyses are based on a 2014-2015 passengers’ survey, involving almost six thousand of incoming and outgoing passengers. Other reports are used to implement and support the resource. The analysis is carried out by using a combination of Chi-square tests and binary logistic regressions. Findings shows that passengers result to be particularly affected by the perception of airport’s environment (e.g., state and maintenance of facilities, clarity and efficacy of information system, functionality of elevators and escalators), but also by the way how the passenger reaches the airport and the quality of security checks. In relation to such results, several suggestions are provided for the improvement of passenger satisfaction with safety. The attention is then focused on security checkpoints and related operations, described on a theoretical and technical ground. We present an example of how to realize a proper model of the security checks area of Bologna’s airport, with the aim to assess present performances of the system and consequences of potential variations. After a brief introduction to Arena, a widespread simulation software, the existing model is described, pointing out flaws and limitations. Such model is finally updated and changed in order to make it more reliable and more representative of the reality. Different scenarios are tested and results are compared using graphs and tables.

Abstract
Tipologia del documento
Tesi di laurea (Laurea magistrale)
Autore della tesi
Masci, Stefano
Relatore della tesi
Correlatore della tesi
Scuola
Corso di studio
Indirizzo
Curriculum: Infrastrutture viarie e trasporti
Ordinamento Cds
DM270
Parole chiave
PerceptionOfSafety PassengerSatisfactio AirportEnvironment SecurityCheckpoints SimulationSoftware
Data di discussione della Tesi
16 Marzo 2016
URI

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