Le disfluenze e la percezione degli ascoltatori. Valutazione di tre interpretazioni consecutive.

This study aims at exploring listeners’ perception of disfluencies, i.e. ungrammatical pauses, filled pauses, repairs, false starts and repetitions, which can irritate listeners and impede comprehension. As professional communicators, conference interpreters should be competent public speakers. This means that their speech should be easily understood by listeners and not contain elements that may be considered irritating. The aim of this study was to understand to what extent listeners notice disfluencies and consider them irritating, and to examine whether there are differences between interpreters and non-interpreters and between different age groups. A survey was therefore carried out among professional interpreters, students of interpreting and people who regularly attend conferences. The respondents were asked to answer a questionnaire after listening to three speeches: three consecutive interpretations delivered during the final exams held at the Advanced School of Languages, Literature, Translation and Interpretation (SSLLTI) in Forlì. Since conference interpreters’ public speaking skills should be at least as good as those of the speakers at a conference, the speeches were presented to the listeners as speeches delivered during a conference, with no mention of interpreting being made. The study is divided into five chapters. Chapter I outlines the characteristics of the interpreter as a professional communicator. The quality criterion “user-friendliness” is explored, with a focus on features that make a speech more user-friendly: fluency, intonation, coherence and cohesion. The Chapter also focuses on listeners’ quality expectations and evaluations. In Chapter II the methodology of the study is described. Chapter III contains a detailed analysis of the texts used for the study, focusing on those elements that may irritate listeners or impede comprehension, namely disfluencies, the wrong use of intonation and a lack of coherence or cohesion. Chapter IV outlines the results of the survey, while Chapter V presents our conclusions.